Clear scope
Requirements, responsibilities and assumptions are written down.
Approach
From discovery to ongoing support.
Work is organised in clear stages. The process is adjusted to the project, the existing systems and the people involved.
DELIVERY PROCESS01
HOW WE WORK
A practical process for technology and communication projects.
Business, technical and communication stakeholders remain involved throughout the work.
- 01
Discovery and alignment
Document goals, users, workflows, constraints, stakeholders and measures of success.
- 02
Architecture and planning
Define the technical approach, integrations, data model, communication needs and delivery plan.
- 03
Build and review
Deliver in stages with testing, review and regular feedback from the people involved.
- 04
Launch and support
Prepare users, manage release, monitor performance and continue supporting the system.
WORKING PRINCIPLES02
Visible progress
Work is reviewed in stages instead of waiting until the end.
Delivery realism
Plans account for budget, timing, dependencies and organisational capacity.
Ongoing support
Systems and communication needs continue after the initial release.